Frequently Asked Questions

What is a holding deposit for?

This is simply a good will gesture that secures your tenancy on the property.

Why are references required?

References can be of various sorts, from an employer, a landlord, a bank etc, these references along with credit checks are useful for the landlord. The references indicate whether you are able to pay the rent and your utility bills. The references identify that you are financially responsible.

What are your Landlord‘s responsibilities?

The Landlord ensures that the property is well maintained, safety requirements are considered in each flat and a general inspection of the condition of the property is carried out on a regular basis. Fire safety with respect to the furnishings, hot water instillations and the general exterior and interior of the property all come under the Landlord‘s responsibility.

Do students have to pay council tax?

No. If ALL the residents that live in the property are in full time education, a copy of the tenancy agreement and student certificates, must be supplied to the council office.

As a tenant, what are my responsibilities?

You will be responsible for setting up accounts with the utility companies when you move into the property. Furthermore a meter reading at the beginning and the end of your tenancy must be arranged by you. Paying rent and additional bills in a prompt manner is clearly a priority, as well as contacting Sterling if you have to report any damages or items that require repairs.

When my tenancy is over, what is the procedure for returning my keys?

Please ensure that all keys are dropped to Sterling‘s office either the day before or on the day your tenancy agreement ends. Should you lose a key, a new one will have to be cut and you shall be charged accordingly. For your reference, if we have not received keys from you on the last day of your tenancy, rent will be charged to you on a daily basis.

Are there any costs to incur at the end of my tenancy?

Yes and these are usually cleaning costs or damages once we cross check the inventory of the property at the beginning versus the end of your tenancy agreement (these costs may be deducted from your deposit).

What is a Tenant Deposit Protection Scheme (TDPS)?

Tenancy Deposit Protection applies to all Assured Short hold Tenancies in England and Wales where a deposit is taken. This legislation came into force on 6th April 2007 and enforces that tenants deposits must be protected through the Deposit Protection Scheme.

At Sterling, we have decided to protect any deposits under the Deposit Protection Scheme (DPS) run by Tenancy Deposit Solutions Limited. The deposit will be held for the duration of the tenancy, and should there be any dispute over the release of the deposit, the scheme will be notified. All necessary paperwork required will be passed to the Chartered Institute of Arbitrator, who will provide a resolution.

Should you have any further questions that have not been answered above, please email us at or
call us on +44(0) 207 402 4000.